Help & FAQs
Order Related FAQ’s
Use the following link for tracking status of your order Order Tracking – Let’s Pac (letspac.in)
Yes, you will receive a digital copy of your invoice on your email id given at the time of order once the order is shipped
We usually aim to deliver your order within 6-12 working days.
We use Delhivery as our delivery partner
Yes you will receive an Airway Bill Number (AWB) once the order is shipped and you can track your order using the following link Order Tracking – Let’s Pac (letspac.in)
Yes, if you are a GST registered entity please enter your GST Number when prompted and you can receive a GST exemption on your purchase
Yes, our Payment Gateway partner is HDFC Bank Limited, India’s largest Private Sector Bank, so you can be assured of your personal information being secured
No, we aim to be part of the Government of India’s Digitised business policy and do not offer Cash on Delivery
Should there be any manufacturing defect we will be happy to verify the same and offer you a replacement or refund. Please refer to our Returns Policy for more information. Return & Refund Policy – Let’s Pac (letspac.in)
Refunds can take upto 15 working days to reflect in your original payment source.
Free shipping is only offered on order values above INR 500. Orders below this amount attract a flat delivery fee of INR 75.
Product Related?
It is the maximum size of the inner side of any box you order
It is the maximum size of the outer side of any box you order
All our boxes are 3 ply
We do not recommend you overpacking your boxes. Should you need to do so kindly use adequate safety packing material to prevent damage to your belongings
No none of the boxes require tape or glue in assembly. However we recommend that you use Tape to seal your PostOBox if you are shipping to prevent misuse during transit
We have printed step by step instruction on how to assemble your ordered Box. However should you face difficulties please contact us on Live Chat or on support@letspac.in
We are working on offering customised boxes Stay Tuned. Share your enquiry on support@letspac.in or via the following link: Contact Us – Let’s Pac (letspac.in)
Sustainability Related?
FSC stands for Forest Stewardship Council. If you want to explore further use the following link. Home Page | Forest Stewardship Council (fsc.org)
Our FSC Number is C138934. Use the following link to verify our certificate FSC Public Search
Yes all our boxes and printing ink used on them is 100% recyclable
We take pride in the quality of our boxes and if handled well our boxes have a long shelf life with multipurpose use.